1. August 28, 2013 at 7:29 am Waheeda

    Hi Jessica! I love your work!!! you have an amazing talent and I am truly inspired by your work! I actually tried downloading the presets, however when I save the ZIP folder, there are no presets inside the folder. Is there something I am doing wrong? Thank you! =)

    • September 27, 2013 at 9:59 am Jess

      Did you extract it? I’ve tried it on multiple computers and it’s always worked! Try checking the program you use to unzip it?

  2. September 27, 2013 at 1:48 am Shushyasmine

    Hello Jessica :) I am too experiencing the same problem Waheeda is experiencing.. Can’t tell if I’m doing something wrong or not? :(

  3. October 7, 2013 at 2:58 am Cindy

    I have the same problem. I tried extracting it several times and it tells me the file is invalid :(

  4. October 17, 2013 at 10:52 pm Emma

    Hi Ladies,

    Right click on the extracted file and select “open with” and choose Lightroom. Once LR launches, it will ask you if you want to install the Preset. Select Install and it will work. I had the same trouble with the extracted file saying it was not available, that’s how I got around it. Hope it helps.

  5. November 6, 2013 at 3:34 am Hafsa

    Hi Jessica!

    First of all, thank you so much for this! Your work is such an inspiration, and I can’t say how thankful I am for your tutorials and downloads :) I recently downloaded the White Roses preset, and while I love how your images have come out, mine have a very greenish hue to them. I’ve tried changing the tint and temp, but it doesn’t seem to be helping. Any recommendations or advice as to why this is happening and how I can fix it so that it can look like the White Roses preset?

    Thank you in advance for your help, I really appreciate it!!

  6. June 18, 2014 at 8:19 pm Sig

    Hi Jessica!

    I had the same problems as these ladies. It shows no contents in the folder and when I try to extract the folder, it tells me the file is invalid. Is it possible that it is a windows problem? Thanks!

    • February 1, 2016 at 11:41 pm Jess

      Most likely. I will try to get it fixed, sorry about that!

      • March 30, 2016 at 9:13 pm Treasa

        I am having the same issue as many others. I cannot extract the files because they are “invalid” ):

  7. July 9, 2014 at 3:28 am Stacey

    Hey Jessica. I have had the same issue to where when I tried to download both presets AND actions, it doesn’t work. :(

  8. February 5, 2015 at 1:33 am Tameika

    Hello, I purchased the preset Renna yesterday and am wondering how long it take until it’s sent to my email?

  9. February 2, 2016 at 4:25 pm Nancy

    Eres una gran inspiración para mi. :)

  10. February 2, 2016 at 6:45 pm Anonymous

    HI Jessica!!! I am drooling over your presets.. However I’m not able to extract them.. Can you help me? email id venitia123@gmail.com Thanks V

  11. February 6, 2016 at 9:58 am kinga

    https://www.youtube.com/watch?v=t_OXTe7c9nE i have followed that tutorial on how to install presets in lightroom, and white roses works perfectly !!!! thanks Jess you r great!

  12. February 7, 2016 at 7:13 pm LM Photography

    Just watched your video about beginner photography and you are adorable! I find myself similar to you when you started! I am just in the beginning and just set up my website! Thanks for the tips ;)


  13. March 22, 2016 at 8:49 am Damien Lombana

    Hey Jessica, I purchased your Willow preset due to me being very happy with the Renna and Dark Film presets but I have not receive it yet. I purchased the preset 4 days ago and I have yet to get an E-mail. The order was placed and the money was taken out. Please help me.

  14. March 29, 2016 at 5:26 pm Anonymous

    Its empty when i open it :(
    Jessica Please fix this problem!!!

  15. May 5, 2016 at 1:27 pm Alec

    Hi Jessica,

    I was watching your video of you shooting Rhajiv Dhall and I loved the presets you used for that video. I know you are very busy but is there any way you could direct me to which preset package those would fall under? I would love to purchase them, Thank You!

  16. May 21, 2016 at 11:46 am M.M

    Hey Jessica, huge fan of your work however i cant seem to download the free presets. it says theres no application to open it. I have photoshop however.

  17. May 21, 2016 at 11:47 am M.M

    and lightroom

  18. July 22, 2016 at 7:32 pm Shawn

    Hi Jessica, I love your work. Really craving for all of your presets. IF i buy them now how long does it take receive the presets? Do i get the email right away?
    Also, your free preset files have some issue. They dont work.
    Hope to see your reply soon. And by the way, recently the wedding shoot that you did, SIMPLY AMAZING :)

  19. February 17, 2017 at 6:45 am Mary Lazdins

    Hi Jessica
    Love your work, it’s awesome! I purchased a preset sometime before Christmas, I think it was Renna, using my Visa card but haven’t received an email as yet.
    I sent you an email but haven’t receive a reply. I’d really love to purchase more presets but want to sort out where the last one went. Can you help please?

  20. June 25, 2017 at 9:36 pm Anna

    Hi Jessica, I love your work and thank you for being so inspiring!

    I too am having the same issue. I purchased the Renna Preset and it says the file is invalid when I try to extract it. I don’t have the same problem with other presets ):

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